Below are the most common questions. If you still need help, email us and we’ll respond as soon as possible.
After your payment is confirmed, you'll receive an email with your login credentials to access the member area. Please also check your spam or promotions folder if you don't see it in your inbox. Access is immediate for Pix and card payments.
Access to the Gelatin Trick Protocol is lifetime. This means you can access all content, including future updates, with no expiration date.
First, check your spam and promotions folders. If you still can't find it, contact us at support@plataformaprime.online with the email address used at checkout and your payment receipt. We'll resolve it within 24 business hours.
Yes! The content is fully responsive and can be accessed on your phone, tablet, or computer. Study anywhere, anytime, with no device restrictions.
To request a refund within the 7-day window, simply send an email to support@plataformaprime.online with the subject "Refund Request" and your full name. We'll process your request within 5 business days and the amount will be returned according to the payment platform's policy.
The Gelatin Trick Protocol was designed to be adaptable. Inside the program, you'll find guidance for different dietary profiles. However, we always recommend consulting a healthcare professional before starting any weight loss protocol.